Following on with our recruitment theme and recent article ‘Experience Does Not Equal Competence’ we learnt that too many real estate principals employ property managers simply on experience alone, and not taking any other factors into consideration.

2- Customer Service Focus

This is the ability to prioritise the needs of the client, and place them at the forefront of what they do. It is a sense of urgency, and it is all ‘hard-wired’ into the core values of the individual.They either have it or they don’t!

3- Time and Task Management Skills

A demonstrated ability with prioritising, planning and multi tasking. This involves the person recording everything they need to do, and then prioritising and completing planned tasks in order of importance and difficulty.

4- Communication and Conflict Resolution Skills

Equipped with people skills to put others quickly at ease in a difficult situation, and bring it to a favourable conclusion. Looking for a ‘win-win’ situation where one is possible.

5- Accuracy and Attention to Detail

The dedication to thoroughness with documentation, file notes and following set procedures. Ensuring every loose end is tied, and every task is brought to a timely conclusion no matter how small or seemingly insignificant.

6- Computer and Keyboard Skills

A reasonable typing speed and basic understanding of core Microsoft applications, in particular Microsoft Word and Microsoft Outlook. If they have experience with your office trust account computer program then this is an added bonus!

7- Initiative and Problem Solving

The ability to find solutions in complex and difficult situations. This requires initiative and confidence, and is ultimately fine-tuned with the right experience. The property manager must not have a low IQ as even a great attitude does not compensate should this attribute be missing!

8- Professional Presentation and Manner

Observed during the interview, the way they present must not be different from what your clients will be expecting- professionalism!