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Bad Attitude = Bad Performing Property Manager
There are many issues I am passionate about, and there are issues I am really passionate about- and attitude is one of them!
I am astounded at the amount of ‘experienced property managers’ out there that have a few years under their belt and have a bad attitude! Attitude is such a crucial factor that must be right for anyone to actually perform their duties competently!
For anyone that has attended any of my training sessions then no doubt they have heard me speak on the importance of attitude. I usually describe the power of attitude with this illustration.
A Shipping Analogy
Imagine a large container ship. These types of vessels are enormous, and they carry containers of just about anything! However on the back of the ship, below the water line is this ‘disproportionate in size’ piece of metal called a rudder. The rudder is so small and seemingly so insignificant, yet it has the total power to designate which direction the ship has to go. Pointing in the wrong direction, the ship will founder onto rocks and cause serious damage, if not sink. This small rudder has a lot of power regarding the ship’s performance!
Let’s change the formula slightly! Add some ship containers with quality goods like Mercedes-Benz, BMW’s, Lexus and Rolls Royce luxury cars. Quality merchandise is now on the ship. You might be tempted to think that the quality goods may now help dictate the direction of the ship, however we all know that despite the quality of goods, the ship is still solely directed by that same little rudder! Pointing the wrong way the ship AND the cars can be sent to the bottom of the ocean!
That rudder is a great illustration of our attitudes. It doesn’t matter how many years of experience we have, or what type of training we have, if our attitudes are bad we are headed for the rocks- no matter how good we think we are!
What a bad attitude looks like!
Let’s look at what a bad attitude does, and how we can see it in ourselves and others in our department:
A bad attitude must be avoided! I have been involved with recruiting new property managers and I know that if I have a person with property management experience and a bad attitude- they must be avoided! It is better to employ a person with a great attitude and attributes with no experience and train them up from scratch!
I have several times been challenged by property managers in training who have many years of experience who have been very negative in considering new concepts, even if the current way they are operating is unprofessional and negligent!
In his training Bob Walters says that these types of property managers should take this advice and go to the nearest funeral home and wait! I believe that they should be ‘put out to pasture’ as people with a consistent bad attitude are really no good for anything!
Though it is very hard to change these types of people, I have worked with a property manager who completely changed their attitude from bad to excellent to become one of the best property managers in their state, taking out two top awards from their real estate network and real estate institute. Therefore it is possible!
Why change a bad attitude?
Changing from a bad attitude requires soul searching and realising what damage is being caused by having the wrong attitude. Having a great attitude achieves the following:
The unbelievable thing is that at any moment we can choose our attitude. It is like ‘dialling into a certain radio frequency’ as John McGrath puts it. You choose the channel you wish to operate on!
Choosing the right frequency is a great choice! Dial into it everyday!
Be the best you, you can be!
Darren Hunter- darrenhunter.com National Property Management Trainer, Speaker and Consultant
Email-darren@darrenhunter.com
Mobile- 0403 379924
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